It's important to get a transponder from the agency that operates the road, lane or bridge you will use most. Each tolling agency has its own rules and minimum requirements.
Interstate Express Lanes, Contra Costa. Sticker transponders can be used to pay tolls on every tolled bridge, lane and road in California. Watch video: Carpooling with FasTrak Transponders. FasTrak accounts are prepaid accounts and your FasTrak Flex transponder will not accept charges if your account does not have sufficient funds.
The average toll use is calculated every three months. FasTrak statements are emailed monthly or mailed quarterly free of charge. You will select your preferred method of statement delivery at the time of account opening and can change the delivery method option at any time. The toll amount was posted to your account based upon your license plate, most likely because your transponder may not be working properly.
If your transponder beeps and is working make sure it is properly mounted. In accordance with California state law, transponders must be properly mounted on your windshield.
For directions please click here. If your FasTrak Flex is not beeping, you may need a replacement transponder. Upon request of a new transponder, you will be asked to return the faulty transponder. You can request additional Velcro strips at our Service Centers , online, or by calling Please return all transponders and pay any outstanding amounts that may be due. Transponders can be returned by mail or in person at one of our service centers. If you cannot locate a transponder that is listed on your account, you may login to your account and mark that transponder as lost.
If you have a balance on your account, a refund will be processed within 30 days of the return of the final transponder. Frequently Asked Questions. Toll Violations. Why can Metro ExpressLanes send me a notice of toll evasion violation? What is the penalty for a Pay as You Go notice of toll evasion violation? How can I resolve a violation? Metro ExpressLanes P. Contesting violations online is currently not available. There are several reasons that could explain why you received a violation.
The battery in your FasTrak transponder may not be working. The license plate of the vehicle may not be listed on your account. Your account balance may be negative. What if I receive a violation for a vehicle that I sold? What if I receive a violation for a vehicle that was stolen?
What happens if I don't pay my toll violation? How can Metro put a hold on my DMV vehicle registration? Driving Metro ExpressLanes. Where should I mount my transponder? Where should I mount my transponder if my car has a metal oxide windshield? What happens if I have both my standard and switchable transponder in the car? What happens if the pricing sign display is blank when I enter the Metro ExpressLanes? What happens if I use the lanes without a valid FasTrak account?
How will enforcement work on Metro ExpressLanes? What is the Occupancy Detection System? Coming Soon! FasTrak toll tags can also be used at all toll locations in Southern California. If you travel over Bay Area bridges regularly and do not want a toll tag, consider opening a License Plate Account. This type of account is now eligible to pay tolls at all bridge toll facilities.
License Plate Accounts are not recommended for rental vehicle users. Open a License Plate Account. To use Bay Area bridges without a toll tag or License Plate Account, you may set up a short-term, one-time payment account that allows you to pay recent or future tolls online with a credit card, or with cash, check or money order at a FasTrak retail location.
Any future toll crossings will be included on a monthly invoice, the period for which starts on the date of the first crossing.
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